The Top Reasons CRM Fails
It's no secret that among the five biggest types of business applications, CRM software has the highest failure rate … by a landslide.
The analyst firms report that 30-50%+ of all CRM deployments fail to achieve their objectives or fail outright. Research also shows the larger the effort the more likely the failure. Given that CRM is a 23 year old industry, and these CRM implementation failure reports continue to repeat themselves year after year, the statistics are cause for some much needed risk analysis and mitigating measures. Below are the top causes of CRM failures, and the preemptive measures that can prevent, mitigate or respond to these challenges. More Top Reasons CRM Fails ...
By Chuck Schaeffer 2/11/2017 Permalink Comments Posted in CRM Strategy
Microsoft Dynamics CRM 2017 — What Matters Most in the New Release
Microsoft released its Dynamics CRM 2017 — now with a new name of Dynamics 365 Enterprise customer engagment apps. From my review and perspective, the most significant new features include customer Insights generated from Azure machine learning, a new visual workflow design tool, improved enterprise business intelligence capabilities, more telemetry for health and performance monitoring, and inline editable grids.
Dynamics 365 for Customer and Relationship Insights are services which aggregate customer data from the CRM software and external sources such as social media in order to draw inferences which influence relationship health scores. More Dynamics 365 CRM ...
By Chuck Schaeffer 1/1/2017 Permalink Comments Posted in CRM Software