|By Software Scope
||Dynamics CRM offers a broad CRM suite with a focus on Sales Force Automation (SFA) and strong application development platforms.
Primary on-demand competitors of similar software scope include Oracle On Demand and Salesforce.com.
Primary on premise competitors of similar software scope include Oracle and Sage.
|By Customer Size
||Dynamics CRM caters primarily to the small and midsize business (SMB) market, however, is extendable to a global enterprise marketplace.
Primary SMB competitors include NetSuite CRM+, Salesforce.com's Professional and Enterprise Editions and SugarCRM.
|By Vertical Market
||Similar to SAP's Business ByDesign, the Dynamics CRM solution does not focus on industry-specific solutions, however, empowers partners with its application development platform and Dynamics Marketplace or Pinpoint app store to develop and distribute industry-specific solutions. This strategy works particularly well for Microsoft in large part due to its extremely mature ISV and VAR partner channels. Microsoft is also advocating micro-verticals among its channel as a means for partners to carve out unique business segments. This highly focused niche strategy is beginning to take and we expect greater traction in the near term.
CRM competitors which also offer third party ecosystems and marketplaces for expanding into vertical markets include NetSuite's SuiteApp.com, SAP's Business ByDesign ecosystem, Salesforce.com's AppExchange, Sage CRM's Partner Solution Source, SugarCRM's SugarExchange and Zoho's online Marketplace.
|By Delivery Model
||Dynamics CRM is delivered in both the Software as a Service and on-premise models.
The primary competitors offering similar choice in deployment are Oracle with its CRM on Demand and Fusion CRM, Sage CRM and SugarCRM.
The primary competitor for SaaS deployment is Salesforce.com.
The primary competitor in the on-premise market is SalesLogix.
||With global distribution, localized support for 40 international regions and 41 language sets, Microsoft CRM solutions are worldwide and compete with other global leaders, irrespective of any particular region, including NetSuite CRM+, Oracle CRM on Demand, Fusion CRM and RightNow, Salesforce.com and SugarCRM.
|By Price Point
||At USD $15 to $65 per user per month, Dynamics CRM online is the lowest cost SaaS CRM solution among the market leading players.
The primary competitors of similar price points are SugarCRM at $360 per user per year, Salesforce.com's Professional Edition at $65.00 per user per month and Oracle's CRM on Demand at $75.00 per user per month.