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RightNow Technologies Coverage

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3 stars
Oracle Acquires RightNow—A New Vision from the RightNow Summit
Denis Pombriant At the RightNow Summit 2011, the company had more to announce than attendees expected. To the surprise of most, the Summit opened with news that Oracle acquired RightNow Technologies. Analyst Denis Pombriant puts together the pieces, that is a string of Oracle acquisitions, including the RightNow purchase, to forecast a new B2C CRM vision. More ...
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4.5 stars
RightNow CRM Deep Dive Review
RightNow CRM Review The RightNow CRM solution doesn't squarely fit in the traditional sales, marketing and service CRM software review format. RightNow software covers the CRM bases, and stakes unique ground in the areas of customer service and customer experience—particularly for B2C and select industries such as Government. In this CRM software review we examine RightNow's competitive position. More ...
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  RightNow Acquires Q-go
RightNow With this acquisition, RightNow gets Q-go's intelligent search and retrieval which goes beyond keyword matching to return more relevant responses to user searches, thereby reducing the volume of customers contacting call centers (at $4-10 per call) or sending customer support emails ($13-20 per customer with follow-up mails). The acquisition brings a new revenue opportunity to Rightnow. Go To ... Go To
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  RightNow Named Leader in 2011 Magic Quadrant for CRM Customer Service Contact Centers
Gartner RightNow was named a Leader in the April 15, 2011 " Magic Quadrant for CRM Customer Service Contact Centers" report, authored by Michael Maoz. According to Gartner, "the Magic Quadrant looks at CRM software for customer service representatives in the contact center." Evaluation criteria included ability to execute and completeness of vision. Go To ... Go To
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  RightNow Releases Annual Customer Experience Impact Report
RightNow Customer Experience Report RightNow, in conjunction with research from Harris Polls, delivers its annual Customer Experience Impact Report. This report is a good review for customers seeking CEM solutions, and reaffirms several findings, such as 82% of consumers have stopped doing business with an organization due to a poor customer experience. Check out the video. Go To ... Go To
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RightNow Briefs

  • Needham & Company recommends BUY for RNOW
    In an October 11, 2010 company update, investment banking firm Needham & Company makes a BUY recommendation for RightNow Technologies (RNOW). Following their discussions with a handful of RightNow customers and partners as well as CEO Greg Gianforte to gain an understanding on the B2B versus B2C customer service and support opportunity, the investment banker suggests that the B2C market opportunity is driven by a set of more complex business requirements, which benefit RightNow’s increased focus on high volume B2C. The firm believes that investors’ concerns around the Salesforce.com cloud offering (ServiceCloud, which is better suited for B2B) are well overstated, and have helped to create a RNOW buying opportunity that is compelling in their view. Needham makes a BUY recommendation ahead of broader recognition of the company’s clear differentiation versus Salesforce.com, improving sales execution, broadening market opportunity (driven by some key product cycles), and mildly improving demand environment, which could drive multiple expansion over the next year. The investment bankers estimate that 2012 cash flow could reach $100 million, which highlights the attractiveness of valuation compared to current levels. End

  • RightNow was named a Leader by Gartner in the “Magic Quadrant for Web Customer Services”
    The September 10, 2010 report defines Magic Quadrant leaders as companies that demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. A characteristic of a leader is that clients look to the vendor for clues as to how to innovate in customer service. End
 
RightNow (RNOW)

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About RightNow Technologies

RightNow (NASDAQ:RNOW) is a manufacturer of on demand customer relationship management (CRM) and customer experience management solutions that aid consumer-centric organizations. Among SaaS CRM providers, the company maintains a unique strength in serving B2C (Business to Consumer) enterprises and Government / public sector entities. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs 800+ people, and serves nearly 2,000 organizations worldwide.

 

 

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With RightNow we can empower our customers to find the information they need quickly and easily, plus we can improve agent productivity by putting the information agents need to serve our customers right at their fingertips."

~ Art Clessuras, VP of operations, Tivo Inc

 
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