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Salesforce.com Products

Salesforce.com
Product
Customer Segment Sales Distribution Product
Comments
Sales Cloud SMB to Enterprise Largely
Direct
Sales cloud includes SFA, PRM, marketing, Chatter, Jigsaw, content library and mobile.
Service Cloud SMB to Enterprise Largely
Direct
Comprehensive call center case management solution with suite of online tools.
Jigsaw Data Cloud SMB to Enterprise Largely
Direct
Mashup service to insert and append contacts as well as manage and clean contact database.
Chatter Collaboration Cloud SMB to Enterprise Largely
Direct
Internal social communication tool to follow people, groups and individual CRM records.
Force.com Custom Cloud SMB to Enterprise Largely
Direct
Platform-as-a-Service (PaaS) application development framework to develop or customize.
Database.com SMB to Enterprise Largely
Direct
Purpose-built cloud database to support online apps, social apps and mobility.
RemedyForce SMB to Enterprise Largely
Direct
Help desk support application jointly developed by BMC and Salesforce.com.
AppExchange SMB to Enterprise Largely
Direct
Third party directory and marketplace of online applications integrated with Salesforce.com.


Salesforce.com Software Clouds

Salesforce.com categorizes software suites into clouds.

  • Sales Cloud includes sales force automation (SFA) and marketing management functions such as lead/account/contact/opportunity management, partner relationship management (PRM), campaign management, Chatter, basic approvals and workflow, email and calendaring, content management system, mobility, Jigsaw data service integration and reporting.
  • Service Cloud includes call center case management with chat, automated routing, escalations, knowledge-base, computer telephony integration, Chatter, self service customer portals, customer communities, social network integration, contracts and entitlements, and mobile CRM.
  • Data Cloud leverages Jigsaw and its 23 million crowd sourced business contacts to keep contacts up to date and keep the database clean through a perpetual cleansing process.
  • Chatter Collaboration Cloud is a Facebook-like internal or external communication tool which uses a push model to follow people, groups and individual CRM records. Chatter functionality also includes invitations, recommendations, notifications, file sharing and mobile support.
  • Force.com is a platform as a service (PaaS) application development framework which is purpose built to facilitate the development of thin-client, cloud applications. Force.com includes the four components of Appforce, Siteforce, VMforce and ISVforce.
  • RemedyForce is a help desk support product jointly developed by BMC and Salesforce.com. The help desk application includes incident management, change management, inventory/asset management, self service, mobile and Chatter.
  • Heroku (pronounced her-OH-koo) is a platform as a service (PaaS) application development platform based on Rack—a modular and flexible interface for developing web applications in Ruby.


Customer Relationship Management Software Pricing

Salesforce.com's CRM Sales Cloud software is available in five editions according to a number of parameters that proximate company size, business sophistication and software scope.

  • The Contact Manager is $5 per user per month and supports up to 5 users. The software edition includes account and contact management, task management, email integration, Google Apps integration, content library and mobile.
  • The Group edition is priced at $25 per user per month, supports up to 5 users and adds deeper SFA functionality, including opportunity tracking, email templates, Google Adwords integration, web-to-lead capture, lead management and dashboards.
  • The Professional edition is priced at $65 per user per month and includes additional CRM functionality, including Jigsaw data services, campaign management, product tracking, quotes, contract management, customizable forecasts, dashboards, role-based permissions and Ideas community.
  • The Enterprise edition is priced at $125 per user per month and includes more customization capabilities, such as workflow and approvals, territory management, call scripting, offline access, custom apps, an API and a developer sandbox.
  • The Unlimited edition is priced at $250 per user per month and includes 24 by 7 premier support while removing limits for customizations, custom apps and administration services.

The Service Cloud is separately priced at $65 for the Professional Edition, $135 for the Enterprise Edition and $260 for the Unlimited Edition.

Additional capabilities, restrictions and parameters pertain to each software edition—and additional charges may apply for products such as Jigsaw, Force.com and Salesforce Mobile as well as services such as customer portal access, storage and customer support.

 

 

Salesforce.com

 

 

Salesforce.com
Address 1 Market Street, Suite 300
San Francisco, CA 94105
Contact +1.415.901.7000
Email sales@salesforce.com
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