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Salesnet CRM Software Independent Review

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Salesnet Data Center Hosting

Salesnet CRM solutions are only offered in the software as a service (SaaS) delivery model. No on-premise installations or private cloud solutions are available.

Salesnet is hosted in redundant Tier 4 data centers. The primary data center is in Suwanee, Georgia (by colo provider QTS) and the company maintains an active backup facility in Charlotte, North Carolina (in colo Peak10). The company states that it has eliminated single points of failure, and in fact maintains four levels of infrastructure redundancy within the host operation. Additionally, data is transferred from the primary data center to the backup facility every 15 minutes for catastrophic fail-over. Both data centers maintain SAS 70 Type II certifications.

Unfortunately, the CRM software delivery does not include a Service Level Agreement (SLA)—something unusual among SaaS CRM vendors who routinely publicize their SLA as a method to demonstrate uptime assurance. However, Salesnet maintenance windows are typically about 4 hours per quarter (much less than the industry average) and the company states that over the prior three years they have achieved uptime in excess of 99.99%.

Software Technology

Salesnet is purpose built for cloud deployment and software as a service delivery. The CRM software uses a multi-tenant architecture, thin-client presentation and supports all major browsers, including Internet Explorer 7+, Firefox 3.5+, Chrome and Safari.

Salesnet was developed with Microsoft technologies—.NET C# with ASP.net—and takes strong advantage of the Microsoft stack, including SQL Server, Reporting Services and Windows Workflow Foundation. Wisely, Salesnet opted not to use Microsoft Silverlight at the presentation layer to achieve ubiquitous browser support, thereby avoiding a download and embedding technology that in all likelihood is on the way out for all but mobile devices.

New software version upgrades are introduced in different ways based on the scope of the upgrade. For example, the most recent 2010 user interface (UI) upgrade was a steep step up in terms of design structure, layout, navigation and the overall user experience. Rather than upgrade all customers in mass upon a vendor imposed event, and potentially surprising users with a new look and feel, the company recognized that such an upgrade should permit customers to transition to the new product on their own time line, and therefore allowed customers to schedule their transition to the new interface over a series of months. However, this upgrade was atypical, and most Salesnet updates are made across the board for all customers.

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