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NetSuite Software Views, Reviews and Pricing

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NetSuite Platform

Customer Segment Sales Distribution Product
NetSuite CRM+ Midmarket Direct and Channel Primary marketing automation capabilities include campaign management, lead management & analytics
NetSuite Midmarket to Enterprise Direct and Channel Suite includes CRM, Enterprise Resource Planning (ERP)/accounting software and e-commerce
NetSuite OpenAir Midmarket Direct and Channel A vertically focused Professional Service Automation (PSA) solution with tight integration to NetSuite
NetSuite OneWorld Midmarket to Enterprise Direct and Channel A global business management and financial consolidation software system.
NS-BOS Platform Midmarket to Enterprise Direct and Channel A Platform as a Service (PaaS) development platform to extend, modify or adapt NetSuite.
SuiteCloud Midmarket to Enterprise Direct and Channel A developer network and program with tools and co-marketing for software developers. Midmarket to Enterprise Direct and Channel An online marketplace of value-added integrated cloud solutions for unique business processes or industries.
Unlimited Edition Enterprise Direct and Channel A volume license that includes 23 modules and removes limits for users, subsidiaries and more.

NetSuite Customer Relationship Management Software Capabilities

Key components and capabilities of the NetSuite CRM+ software include:

  • Marketing Automation—including target list profiling, email marketing, lead routing (based on business rules), lead management, campaign management, keyword/SEO marketing and web-to-lead forms.

  • Sales Force Automation (SFA)—including account/contact management, opportunity management, quote and sales order processing, incentive compensation, document management and strong back-office integration.

  • Partner Relationship Management (PRM)—including partner lead management, channel forecasting, channel campaigns, sales order tracking, partner commissions management and (content) asset management.

  • Customer Support and Service—including case management, rules based routing of incidents and escalations, knowledge management, self service customer portal and time tracking.

NetSuite CRM+ software components include mobility (with support for iPhone, BlackBerry and Windows Mobile but not Android) and CRM analytics (dashboards, however not data warehousing or OLAP) which are tightly integrated among each other and with NetSuite's ERP/accounting software.

Platform as a Service Solutions

The NetSuite Business Operating System (NS-BOS) is a platform as a service (PaaS) development and customization environment with tight hooks into the NetSuite data model, objects and business processes. NetSuite offers tools which support the manipulation of objects, the creation of custom objects and integration to NetSuite. NS-BOS is fundamentally different to in that the later makes leveraging the existing app (but not the delivery network) optional, where instead NS-BOS is designed to tap into and use or repurpose NetSuite core business applications so that developers can focus on extending or creating new solutions rather than recreating core ERP or CRM functions.

NetSuite Pricing

NetSuite CRM+ pricing is based on a per user per month subscription model, however, varies according to particular combinations of software components and support programs. There are additional fees for support contracts.





NetSuite Inc.
Address 2955 Campus Drive, Suite 100
San Mateo, CA 94403
Contact +1.650.627.1000
Twitter @NetSuite
LinkedIn CRM Group


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