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Oracle CRM on Demand Technology and Pricing

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Software Technology
While not specific to CRM On Demand, understanding Oracle's technology strategy, options and upgrade paths entails understanding Fusion.

Oracle Fusion Applications (OFA) are a portfolio of business software products including CRM, financials, human capital management, supply chain management, procurement, governance, and project portfolio management. OFA was first announced shortly after Oracle's acquisitions of Peoplesoft, JD Edwards, and Siebel Systems in 2005 and finally released in September, 2010. The product strategy was originally pitched as a super-app morphed from the best capabilities of each of Oracle's legacy ERP and CRM products—developed in Java with modern standards-based technology, constructed in a component-based modularity, architected for multi-tenant on demand or on premises delivery, and rich with social tools and embedded analytics.

Customer concerns about OFA being positioned as a forced replacement technology for legacy products prompted Oracle to supplement its Fusion strategy with Oracle Applications Unlimited—a coexistent program introduced in 2006 to assure legacy application customers that Oracle will continue to support and advance those solutions.

OFA will target the enterprise market and not the middle market, however, Fusion will augment Oracle Applications Unlimited as well as Oracle's middle market solutions, primarily the JD Edwards and E-Business Suite products. Fusion apps will be delivered as a phased unveiling, but already there are over 100 available Oracle Fusion Applications, and in fact about 34 sales and marketing applications. Fusion Applications are not yet stand-alone business suites.

All OFA are designed to use the same product in a variety of deployment models, including software as a service, hosted or on-premises. We believe this code continuity delivers a strategic long term advantage to Oracle who will eventually mature a single code base and for its customers who may incur business reasons to change their deployment choices over time.

Oracle On Demand customers will have options to leverage Fusion apps as extensions, or look to Fusion as an upgrade and replacement strategy. There is a planned upgrade path from CRM on Demand to OFA.

Software Pricing
Oracle CRM on Demand pricing begins at $75.00 per user per month based on an annual subscription agreement.

The single-tenant Standard version (whereby Oracle dictates the maintenance and upgrade schedule) is priced at $90.00 per user per month.

The single-tenant Enterprise edition (whereby the customer dictates the maintenance and upgrade schedule) is priced at $125.00 per user per month.

Customers may deploy CRM on Demand on-premises for $110.00 per user per month.

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