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Oracle CRM Software Views, Reviews and Pricing

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Oracle CRM Solutions

Customer Segment Sales Distribution Product
Midmarket to Enterprise Largely
Oracle's primary CRM software product in terms of maturity, market share and revenues.
E-Business Suite CRM Midmarket to Enterprise Largely
Oracle's original CRM software. Now being morphed as part of Fusion Middleware.
Oracle CRM
On Demand
Small & Midsize Direct and Channel Oracle's software as a service Customer Relationship Management software solution.
PeopleSoft Enterprise Midmarket to Enterprise Largely
PeopleSoft acquired by Oracle in 2005. Products rebranded as Oracle PeopleSoft Enterprise.
JD Edwards EnterpriseOne Midmarket Largely
Gained as part of PeopleSoft acquisition and rebranded JD Edwards EnterpriseOne and World.
Social CRM
SMB to Enterprise Largely
Combines traditional enterprise CRM capabilities with social networking and Web 2.0 technologies.

Oracle Customer Relationship Management Software Application Suites

Oracle Applications comprise the business software suites. The term refers to of Oracle's non-database software portfolio.

  • Oracle E-Business Suite (EBS/e-BS) is a bundling of several Oracle business software suites, including CRM, ERP, Procurement, Supply Chain Management (SCM), Manufacturing (discrete and process), Product Life Cycle Management and Asset Lifecycle Management. Oracle groups applications into "suites", which it defines as sets of common, integrated applications designed to execute specific business processes. The E-Business Suite includes several Oracle product lines:

    Customer Relationship Management
    Service Management
    Financial Management (formerly Oracle Financials)
    Human Capital Management (formerly Oracle HRMS)
    Project Portfolio Management
    Advanced Procurement
    Supply Chain Management
    Value Chain Planning
    Value Chain Execution (Logistics)

  • Oracle acquired Siebel Systems in 2005 and rebranded the market leading customer relationship management software system, Oracle Siebel. Oracle Siebel is the flagship CRM product which accounts for the bulk of market share and CRM software revenues for Oracle. The Oracle Siebel solution is a global CRM product and enhanced to accommodate dozens of vertical markets.

  • As part of the Siebel Systems acquisition, Oracle acquired the Siebel On Demand product which it rebranded to Oracle CRM on Demand. Oracle on Demand is a true multi-tenant, software as a service (SaaS) CRM solution which uses a subscription pricing model and is offered in a choice of deployment alternatives.
  • PeopleSoft was acquired by Oracle in 2005. Oracle rebranded the product Oracle PeopleSoft Enterprise and like other application acquisitions, Oracle continues to support and advance the PeopleSoft Enterprise solution while providing a parallel path toward Fusion.

  • JD Edwards was purchased by PeopleSoft in 2003 prior to PeopleSoft being acquired by Oracle. Oracle continues to sell and support the JD Edwards products which are now titled Oracle JD Edwards EnterpriseOne and Oracle JD Edwards World. Oracle announced that JD Edwards support would continue indefinitely. Shortly after Oracle's acquisition of PeopleSoft and JD Edwards in 2005, Oracle announced the development of a new product called Oracle Fusion Applications. Oracle Fusion is designed to coexist or replace JD Edwards EnterpriseOne and World, as well as legacy and other business software products acquired by Oracle. Oracle continues to enhance the JD Edwards EnterpriseOne suite. The latest offering of EnterpriseOne is application version 9.0 Update 1 on Tools Release 8.98 Update 3 and World with A9.1.

  • Oracle Social CRM is a suite of social media tools and includes Oracle Sales Prospector, Sales Campaigns and Sales Library. Social CRM combines traditional enterprise CRM software capabilities with social networking and Web 2.0 technologies. These social tools work with Oracle products as well as other third party CRM products.

Oracle Fusion Middleware (OFM or just Fusion) is the medium to achieve Oracle's long term vision to bring formerly disparate business software systems together, uniformly adopt Oracle's core technologies, demonstrate economies of scale and deliver consistent customer benefits across solutions. Fusion was released in September 2010, leverages open standards such as BPEL, SOAP, XML and JMS and spans multiple services, including Java EE and developer tools, integration services, business intelligence, collaboration, and content management. Fusion is an application platform software for the development, deployment, and management of service-oriented architectures (SOA). It includes what Oracle calls a "hot-pluggable" architecture, designed to facilitate system integration with Oracle systems as well as other software vendors such as IBM, Microsoft and SAP.

Most Oracle CRM application suites can be deployed either on-premise or hosted, however, applications are normally purchased in advance irrespective of deployment mode.

Oracle CRM On Demand is priced at $75 per user per month based on a subscription pricing model.





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