Best CRM
CRM search»Thought Leaders»Paul Greenberg

Paul Greenberg Paul Greenberg


Paul Greenberg, sometimes referred to as the God father or CRM and the father of social CRM, is President of The 56 Group as well as blogger at and and the author of the best-selling CRM at the Speed of Light: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers. Paul is the foremost authority on the topic of Social CRM.

Paul is quite literally the guy who wrote the book on customer relationship management. However, beyond this well earned claim to fame, Paul is a genuinely warm person who pioneers new concepts and then distills his learning with others. He's fiercely independent and actually doesn't care for business much, however, found his niche and is blessed to have made a profession where he finds interest and pleasure. He reminds me of the saying that "if you find work you love, you'll never work a day in your life."

He's an expert at customer relationship management because in large part he believes in relationships. I suspect he's become the authority on Social CRM because he found a (business) outlet that dovetails with his (personal) affair for enjoying and nurturing relationships. Paul has combined an area of passion with a blend of journalism skills, technology depth and business strategy in order to be one of the greatest business teachers of customer centric strategies of all time.

Paul is a prolific writer and his opinionated content regarding customer strategies, state of the market and social CRM is probably the most cited in both online and offline channels. He is frequently quoted in national magazines and newspapers, including the New York Times, as a subject matter expert and thought leader. Paul is the co-chairman of the CRM Research Center at Rutgers University, an Executive VP for the CRM Association, member of the Board of Advisors of Baylor University’s MBA CRM program, and a member of the Destination CRM Board of Experts, SearchCRM Expert Advisory Panel and the CRM Guru Expert Guru Panel among other professional organizations.

The 56 Group is an enterprise applications consulting services firm, focused on CRM strategic services such as go-to-market strategies for software publishers and system integrators, strategic planning and CRM software selection. The company also delivers writing, speaking and educational services. In addition to serving as a lecturer for the BPT Partners Social CRM strategy workshops held several times per year, Paul delivers the keynotes at the CRM software industry's biggest events, including Gartner's annual Customer 360 Summit, CRM Magazine's annual CRM Evolution and several software manufacturer annual customer conferences.

Paul's best selling book, CRM at the Speed of Light, was first published in January 2001 by McGraw-Hill and is now in its fourth edition (November 2009), available in 8 languages, used as a text in more than 60 universities, named “the number 1 CRM book” by SearchCRM in July 2002 and was called one of the 12 most important books an Asian CEO will ever read by the Asian edition of CIO Magazine.



3.5 stars
CRM & Customer Experience Discussion with Paul Greenberg
CXM CRM Customer Experience (CX) is increasingly jockeying with Customer Relationship Management (CRM) and social CRM for its role in achieving customer centricity. In this video discussion analyst and uber thought leader Paul Greenberg explores the intersection of CRM, social CRM and CX, explains how each influences the others and recommends how to create a customer centric business.
CRM Idol
CRM Idol CRM Idol a much needed shot in the arm for the next generation of innovative Customer Relationship Management (CRM) software providers — and the customers who will benefit from their solutions. The CRM Idol competition vets small but innovative CRM software publishers from around the world in order to discover those solutions that most deserve more public attention.
4 stars
The Lessons and Insights for Social CRM Success
Anthony Lye To tackle the hard questions surrounding social CRM planning and adoption—such as how to get started, top benefits, performance metrics, critical success factors and factors contributing to failures—we went to the source. Paul is President of The 56 Group, blogger at PGreenblog and ZDNet's Social CRM and quite literally the guy who wrote the book on customer relationship management.


CRM at the Speed of Light
CRM at the Speed of Light: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers.


He's bright, he's warm and he genuinely cares about his work."

David Myron, Editorial Director, CRM Magazine, August 3, 2010


Follow Paul
Address 9504 Tudor Oaks Drive
Manassas, VA
Contact +1.703.551.2337
Twitter @pgreenbe
LinkedIn CRM Group
YouTube Video


Follow Us

crm search

Home   |  CRM  |  Sales  |  Marketing  |  Service  |  Call Centers  |  Channels  |  Blog