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Zoho CRM Software Products

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Zoho CRM Versions

Zoho CRM
Customer Segment Sales Distribution Product
Zoho CRM
Free Edition
Small Business Online sign up Includes CRM software functions of sales force automation (SFA), marketing and service, as well as integration with suite of online apps.
Zoho CRM
Professional Edition
Small Business Largely online sales Includes CRM software suite of SFA, marketing and service, and inventory management, data management and enhanced user permissions.
Zoho CRM
Enterprise Edition
Small Business Largely online sales Expands upon the Professional Edition with enhanced functionality user user management, data management and workflow automation.

Zoho Customer Relationship Management Software Capabilities

Zoho offers CRM software in three progressively richer editions. Each CRM software product stems from the same code base and all editions include the core CRM suite of sales force automation (SFA), marketing management and customer support.

Key components and capabilities of the Zoho CRM software include:

  • Marketing Automation—including target list management, mail merge, email distributions, lead management, web-to-lead forms, lead assignment and routing, and basic marketing reporting.

  • Sales Force Automation (SFA)—including account and contact management, task and activity tracking, potentials (opportunity) management, quotes and sale order processing, Outlook integration, dashboards and sales reporting.

  • Customer Support—including case management, simple rules based routing of incidents, escalations, basic knowledge-base, inbound email to case creation, telephony integration and support reporting.

Zoho CRM Pricing

  • Zoho CRM Free Edition is available at no cost for up to three users.
  • Zoho CRM Professional Edition is $12.00 per user per month, with additional charges for the Zoho Mail add-on, the Microsoft Outlook or Office plugins, integration with Zoho Support or the Zoho PhoneBridge for call centers, or CRM integration with QuickBooks.
  • Zoho CRM Enterprise Edition is $25 per user per month, with additional subscription fees for the items referenced in Zoho Professional Edition.

Additional capabilities, restrictions and pricing parameters pertain to each software edition.



Zoho Corporation


ZOHO Corporation
Address 4900 Hopyard Road, Suite 310
Pleasanton, CA 94588
Contact +1.925.924.9500
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